FAQs
What is Pawvera all about?
At Pawvera, we’re passionate about enhancing the lives of dogs and cats by offering joyful toys, practical grooming tools, and stylish accessories. Our mission is to help you create a loving, fun-filled environment for your furry companions.
Products
Do you only cater to dogs and cats?
Currently, we specialize in products for dogs and cats. Stay tuned—we plan to expand our range to include more pets in the future!
Are Pawvera products safe for pets?
Absolutely. Every product undergoes strict safety checks to ensure it meets rigorous quality standards. Your pet’s well-being is our priority.
Do you offer sustainable options?
Yes! We prioritize sustainability and source many items from responsibly produced materials. Explore our collection for planet-conscious choices.
Orders & Payments
What payment methods do you accept?
We accept Visa, Mastercard, Maestro, American Express, Apple Pay, Google Pay, and UnionPay.
How do I confirm my payment was received?
You’ll receive an automated order confirmation email immediately after purchase. Check your spam/junk folder if it’s missing, and contact us at support@Pawvera.shop for assistance.
Can I ship to a different address for gifts?
Yes! Enter the recipient’s details at checkout, and we’ll deliver directly to them.
Shipping & Tracking
How long does order processing take?
Orders are processed within 1–2 business days (Monday–Friday, excluding UK holidays).
What are your shipping options?
Standard Shipping: Free UK-wide delivery within 5–8 business days (includes processing + transit).
How do I track my order?
A tracking number is emailed once your order ships. Monitor progress via our Tracking Page.
Contact Us
Need help? We’re here!
Email: support@Pawvera.shop
Phone: +44 7443 207387 (Mon–Fri, 9 AM–5 PM GMT)
Address: 20 Wenlock Road, London, N1 7GU, UK